WMS Procedures Manual: ILL Charges

Unlike with TCC Library materials, there is no amount threshold that must be crossed to report fines to the bursar. 

If a patron is overdue or has lost their material and the ILL librarians have put charges on their library account, they will show up as 2 charges for the same item. One will be either the full or estimated cost of the material, the other will be the $30 processing charge. Sometimes estimates are placed on the account but not reported to the bursar until our library has been charged with the exact amount. Patrons can also see this charge on their library account, so it will get their attention.

You can sometimes see the reasons for charges by clicking into the details page of a bill item: 

If the charges have been reported to the bursar, then there is usually a popup note saying so from the ILL librarians. If overdue ILL material has been returned to you and you are aware of the charges or have questions about the charges, please contact the Access Services Office (918-595-7568). They will remove the charges or give you the clear to do so. They will be the ones to contact the bursar to lift any transcript holds if one has been placed.

The charges on a patron account will look like this: 

Overdue messages are sent manually through the Tipasa/ILL end of the system, not through circulation. See FAQ for more information. Messaging on the back of the book strap (as of 2023) says this and it goes out with every ILL item (this was made in Publisher and is printed without the lines):