LibGuides: WMS Procedures Manual: Sample ILL Notifications

Sample ILL notifications that patrons get (as of 2023):

All of our ILL communication goes to patron TCC emails if it's coming from us (such as sending stuff through the back end/notifications).

There may be a one-off if we answer an email they send to us from their personal email, but if we initiate any communication then it's to their TCC email.

When we manually send one of these example messages (we can manually send automatic ones as well), we can also tailor the wording specific to the situation. So, it will always be good to ask the patron to pull up the email they recieved before assuimg this is the EXACT notificaiton they got.

Request confirmation email (automatic):

Hello John Q. Patron,

Thank you for using TCC Library's Interlibrary Loan (ILL)! Your request has been received and we will notify you via email when the item is ready.

Please note that holidays and campus closures can affect turnaround time for material and, when print/physical material is supplied, the TCC Library does not control when an item will be due back. Circulation periods are contingent on the supplying library's policies.
_________________________________________________

The following ILL request is being processed:

ILL Request Number: 12345678
Title/Journal Title: Journal of the Medical Library Association
Author: Dickens, Charles
Article Title: Article title - lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus odio tortor, sodales sit amet erat vel, facilisis rhoncus metus. Ut convallis libero id justo aliquet, nec aliquam lorem feugiat. Curabitur ante urna, rutrum ut neque non, hendrerit tempus nibh. Nam congue facilisis massa vitae ultricies: nunc ac molestie arcu. Morbi molestie ex nec massa dignissim sollicitudin in nec metus – I. Morbi vestibulum diam dui, sed pretium est mollis in. Ut sed odio dolor. Vestibulum volutpat ex vitae diam venenatis, sit amet consectetur eros ultricies.
Article Author: Smith, JB
Volume: 32
Issue/No: 3
Issue Date: 2012
Pages: 2-15

Visit your account at https://tulsacommunitycollege-library.account.worldcat.org/profile to place requests, see the status of open requests, access links to documents, and update notification preferences.

Please contact the TCC Library Interlibrary Loan Department directly @ InterLibraryLoan@tulsacc.edu with any questions or search our ILL FAQ here: https://askus.library.tulsacc.edu/search/?t=0&g=1347&topics=Interlibrary%20Loan&adv=1

If you have placed a request for an ebook or asked for an entire book to be scanned/copied, your request may be automatically changed to a print loan request due to publishers not licensing such a use and/or copyright guideline restrictions. Please see this FAQ on how to place a request for only a portion of a book, to have it supplied digitally: https://askus.library.tulsacc.edu/faq/292097

If you have requested material the library already owns or grants access to in some fashion, it may be cancelled or filled as a document delivery request.

Notice: The copyright law of the United States (title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specific conditions is that the photocopy or reproduction is not to be “used for any purpose other than private study, scholarship, or research.” If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of “fair use,” that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

Request Cancelled Confirmation (not automatic, we always tell them a reason):

Hello John Q. Patron,

Your request for the following item has been cancelled.

Please see this FAQ for more context on why ILLs are cancelled: https://askus.library.tulsacc.edu/faq/247360

To suggest our TCC Library purchase material instead, see this FAQ: https://askus.library.tulsacc.edu/faq/65678

Please contact the TCC Library Interlibrary Loan Department @ InterLibraryLoan@tulsacc.edu with any questions.

Please take a few minutes to let us know how we are doing! TCC Library Survey: https://bit.ly/tcclibrarysurvey

Article Available (automatic):

Hello John Q. Patron,

The item you requested:

is now available for download. If an Article Exchange (AE) system link and password is provided below, you can download the article directly without having to log into your library account (may not be supplied if filled by automation or if this is a system-generated message).

To download from your library account, select "Available to View" on the right, NOT the title of the material, under the "Requests" tab in your library account at:

https://tulsacommunitycollege-library.account.worldcat.org/account/requests.

Having issues accessing? See this FAQ: https://askus.library.tulsacc.edu/faq/349097

Please note the following time constraint:

*Once a document has been uploaded, it is available for 30 days or 5 views, whichever comes first.

Please contact the TCC Library Interlibrary Loan Department @ InterLibraryLoan@tulsacc.edu with any questions. If you need accommodations for the file associated with this request because of how it was sent to us, such as the file needing OCR, please email the ILL office.

Notice: This material is subject to the U.S. Copyright Law; further reproduction in violation of that law is prohibited.

Please take a few minutes to let us know how we are doing! TCC Library Survey: https://bit.ly/tcclibrarysurvey

Item about to be due (not from Circulation, Circulation does not send ILL overdue notices to patrons) (automatic):

Hello John Q. Patron,

Your Interlibrary Loan item will be due back to the library soon. Please check the date on the strap on the material for the due date, though staff may have changed it in our circulation system to reflect weekends or other campus closures. If you have not picked up the book, it will also be routed back to its supplying library unless a renewal is requested and approved. Please see the FAQ link below to more information. This is the material due soon:

ILL Request Number: 12345678
Title: Journal of the Medical Library Association
Author: Dickens, Charles
Due Date: 10/3/23

To attempt a renewal of your ILL, please go to your "checkouts" in your library account, using the checkmark and "renew items" button: https://tulsacommunitycollege-library.account.worldcat.org/account/checkouts

NOTE: Using the "Request Again" button will place an additional, duplicate request for the material, not renew the item you currently have checked out.

If you would like to extend the due date for an in-library use only ILL held for you on the hold shelf, please use the email address below and we will manually place the renewal request for you, as you will not be able to since it is not technically checked out to your library account.

In your library account, you can request renewals, place new requests, see the status of open requests, access links to documents, and update notification preferences.

Renewals are approved or denied by the supplying library, not the TCC library. If approved, please go by the new due date given to you in an email. If denied, your item remains due on the original date.

Please contact the TCC Library Interlibrary Loan Department directly @ InterLibraryLoan@tulsacc.edu with any questions.

See this FAQ on how to renew ILL items: https://askus.library.tulsacc.edu/faq/260423
See this FAQ on ILL due dates: https://askus.library.tulsacc.edu/faq/381636