LibAnswers (Ask Us!) Guide for Library Staff & Librarians: Home

• LibAnswers (AskUs!) is a knowledge base of frequently asked questions and a way patrons can ask us questions virtually if they cannot find the answer. See this chart for a visual. 
• Library users can search by keyword or type a question to find answers in the FAQ
• Other features include chat, texting, and emailing reusable answers or new answers to users 

• Similar look and feel to LibGuides
• Easy to input questions and answers
• Auto-suggest search feature
• Track user search activity
• Filter questions by librarian, topic, type of question
• Hide questions and answers from public view
• Reuse answers
• Attach files and embedded videos/multimedia
• Insert a LibAnswers FAQ widget into a LibGuide to help researchers find help like in the Humanities LibGuide. http://guides.library.tulsacc.edu/humanities 

These pages will assist you in providing Virtual Reference

(these open in a new window)

Research Guides - AKA "LibGuides." A list of research guides on specific subjects made by librarians. You can link to one of these guides during a chat session to offer more information, particularly if it's a research question and there's no librarian available to help immediately.

Permalinks for E-Resources - Please make sure you're using the permalinks when you want to send a patron to a specific database or other e-resource. (Click on the 'Share' link to the right of each database here to copy the permalink or look for a permalink icon when searching these). Some links you send will time out for a patron and not give them access without a permalink.

TCC Library Staff Directory - a direct link to our staff list, so that you can easily identify librarians (for research questions) and staff at various libraries to handle questions specific to a certain campus. You can give this contact information out as well to the patron.

Tutoring help for students - This is a private research guide, but it is linked in the FAQ entry about tutoring. You can send it to patrons.

FAQ entries - You can link to an FAQ entry during a chat session or copy and paste an answer from one if the question has been asked before. 

LibChat Cheet Sheet - New! Use this document created by Devon Stewart to copy and paste from quickly.