Welcome to this training guide for LibAnswers (Ask Us!). Here you'll find quick links, tips, and documentation to help you succeed in virtual reference. It is for both library staff and librarians! At the bottom of each tab is a quiz (or, eventually there will be a quiz) you should take to practice your skillz.
These pages will assist you in providing Virtual Reference
(these open in a new window)
Research Guides - AKA "LibGuides." A list of research guides on specific subjects made by librarians. You can link to one of these guides during a chat session to offer more information, particularly if it's a research question and there's no librarian available to help immediately.
Permalinks for E-Resources - Please make sure you're using the permalinks when you want to send a patron to a specific database or other e-resource. (Click on the 'Share' link to the right of each database here to copy the permalink or look for a permalink icon when searching these). Some links you send will time out for a patron and not give them access without a permalink.
TCC Library Staff Directory - a direct link to our staff list, so that you can easily identify librarians (for research questions) and staff at various libraries to handle questions specific to a certain campus. You can give this contact information out as well to the patron.
Tutoring help for students - This is a private research guide, but it is linked in the FAQ entry about tutoring. You can send it to patrons.
FAQ entries - You can link to an FAQ entry during a chat session or copy and paste an answer from one if the question has been asked before.
LibChat Cheet Sheet - New! Use this document created by Devon Stewart to copy and paste from quickly.
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