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LibAnswers (Ask Us!) Guide for Library Staff & Librarians: Home

Getting Started on your Virtual Reference Shift

Welcome!

Welcome to this training guide for LibAnswers (Ask Us!). Here you'll find quick links, tips, and documentation to help you succeed in virtual reference. It is for both library staff and librarians! At the bottom of each tab is a quiz (or, eventually there will be a quiz) you should take to practice your skillz. 

 

What is LibAnswers? (Ask US! FAQ)

  • LibAnswers (AskUs!) is a knowledge base of frequently asked questions and a way patrons can ask us questions virtually if they cannot find the answer. See this chart for a visual. 
  • Library users can search by keyword or type a question to find answers in the FAQ
  • Other features include chat, texting, and emailing reusable answers or new answers to users 

What Does it Look Like for Patrons?

Features

  • Similar look and feel to LibGuides
  • Easy to input questions and answers
  • Auto-suggest search feature
  • Track user search activity
  • Filter questions by librarian, topic, type of question
  • Hide questions and answers from public view
  • Reuse answers
  • Attach files and embedded videos/multimedia
  • Insert a LibAnswers FAQ widget into a LibGuide to help researchers find help like in the Humanities LibGuide. http://guides.library.tulsacc.edu/humanities 

Quick Links For Later!

These pages will assist you in providing Virtual Reference

(these open in a new window)

Research Guides - AKA "LibGuides." A list of research guides on specific subjects made by librarians. You can link to one of these guides during a chat session to offer more information, particularly if it's a research question and there's no librarian available to help immediately.

Permalinks for E-Resources - Please make sure you're using the permalinks when you want to send a patron to a specific database or other e-resource. (Click on the 'Share' link to the right of each database here to copy the permalink or look for a permalink icon when searching these). Some links you send will time out for a patron and not give them access without a permalink.

TCC Library Staff Directory - a direct link to our staff list, so that you can easily identify librarians (for research questions) and staff at various libraries to handle questions specific to a certain campus. You can give this contact information out as well to the patron.

Tutoring help for students - This is a private research guide, but it is linked in the FAQ entry about tutoring. You can send it to patrons.

FAQ entries - You can link to an FAQ entry during a chat session or copy and paste an answer from one if the question has been asked before. 

LibChat Cheet Sheet - New! Use this document created by Devon Stewart to copy and paste from quickly.

LibAnswers From Other Libraries

Metro Campus Library: 918.595.7172 | Northeast Campus Library: 918.595.7501 | Southeast Campus Library: 918.595.7701 | West Campus Library: 918.595.8010
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