Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
click map TCC Home TCC Library Home

LibAnswers (Ask Us!) Guide for Library Staff & Librarians: Stats & Editing FAQs

Getting Started on your Virtual Reference Shift

This page is for full-timers and librarians only. It is an archive of information for their work with LibAnswers. 

Part-time library staff can ignore this last tab

cat meme pls ignore This is as far as part-time staff need to go. No more quizzes. Congratz from the cat! 

Information for LibAnswers Editors

General rules when creating and editing:

  • FAQ should have only one Topic (do not create new Topics without Admin permission) 
  • Keywords usage is unlimited (go wild!)
  • Do not switch ownership to yourself if you are just editing. The creator of the FAQ will be lost as well as its context. Only switch ownership if the creator is no longer with the college and add a note. 

ARCHIVED DOCUMENTATION: 

Numbers Reported for Annual Report - Quick Reference

2019-2020

Chat - 367

Email/System - 157

Facebook - 1

SMS/TEXT - 94

FAQ Entires - 602 (394 Answers, some reused)

FAQ Views - 15,580

 

2018-2019

Chat -327

Email/System - 151

SMS/TEXT -49

FAQ Entires - 467

FAQ Views - 13,045

 

2017 - 2018

Chat - 311

Email/System - 108

SMS/Text -91

FAQ Entries - 452

FAQ Views - 12,900

 

2016-2017

Chat-170

Text - 58

Email - 103

FAQ Entries - 408

FAQ Views - 8,649

 

*When totaling up numbers, limit to the date range of June 1, 201X to May 31, 201X. For FAQ Views: Use ALL groups (not just Ask Us! - Library) for the June-May 1 year timeframe.

Metro Campus Library: 918.595.7172 | Northeast Campus Library: 918.595.7501 | Southeast Campus Library: 918.595.7701 | West Campus Library: 918.595.8010
email: Library Website Technical Help | TCC Acceptable Use Policy | MyTCC | © 2021 Tulsa Community College