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Newborn/Maternal Nursing Care
Improving Communication with Patients
Sponsored by the National Library of Medicine (NLM), the Information Rx program provides free information prescription pads and materials for physicians, librarians, and other health care professionals. An information prescription can be helpful for patients or caregivers who want more information, but need to know the which web site to use or what to ask at the library.
Questions to Ask Your Doctor
This consumer education campaign from the AHRQ may be worthwhile to recommend to your patients. The site helps patients learn how to ask the right questions when they visit with a health professional so they can make better health care decisions and receive better care. The site includes an interactive question builder tool that patients can take with them to their next appointment.
Patient Safety Information
My Quality Improvement (MyQI)
The goal is to deliver safe, high-quality health care to patients in all clinical settings. You can use the information in this guide to improve quality of care across settings and at multiple levels.
Time to Talk
In a recent survey of adults age 50+, two out of three reported using some form of complementary and alternative medicine (CAM), yet only one in three discussed it with their health care providers. NCCAM created Time to Talk to open a dialogue between patients and providers about the use of herbs, supplements, and other CAM therapies. Fact sheets and resources can help patients think about the issues to consider and questions to ask.
The Patient and Family Education Services department at the University of Washington Medical Center developed an excellent resource for clinicians, the Culture Clues tip sheets. The sheets are designed to increase awareness about cultural beliefs and preferences for specific patient populations who are deaf and hard of hearing: Albanian, Latino, Russian, Somali and several Asian groups. A limited amount of additional information is available for end-of-life cultural beliefs.
Hablamos Juntos: Improving Patient-Provider Communication for Latinos
Hablamos Juntos (“we speak together”) is a project from the University of California, San Francisco (UCSF) Fresno Center for Medical Education & Research (a branch of the UCSF School of Medicine) and is designed to help improve patient-provider communications for Latinos. The Resource Library includes a section on Universal Symbols for Health Care and several online bilingual dictionaries of health terms.
Health Literacy Resources
Health Literacy Universal Precautions Toolkit
From the University of North Carolina at Chapel Hill for AHRQ, this well-designed toolkit can be used in sections or as a medical practice assessment and improvement plan. The entire document is 226 pages, but the online version breaks out individual sections. The toolkit provides step-by-step guidance and tools for assessing a practice and making changes to improve communications with patients of all literacy levels.
Health Literacy -National Network of Libraries of Medicine
Extensive resources to help health care providers improve communication with their patients.
What Did the Doctor Say?: Improving Health Literacy to Protect Patient Safety
This 2007 Joint Commission report is the culmination of a roundtable discussion addressing health literacy. Believing that many people play a role in improving health literacy, the roundtable discussion offers methods for tackling the underlying problems of health literacy, the impact of low health literacy and patient safety, and the current state of health care communication.
Information and tools to improve communication with patients, from the Health Resources and Services Administration.
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